Patient feedback

London General Practice Patient Survey Results: 2019

PRE-APPOINTMENT	1-Poor	2 – Below Average	3 – Average	4 – Good	5-Excellent
The ease of booking an appointment	0%	0%	9%	15%	76%
The welcome / greeting you received on arrival at the practice	0%	4%	6%	26%	65%
The punctuality of your appointment time	2%	0%	9%	33%	56%
Total	1%	1%	8%	25%	65%
APPOINTMENT
Explanations given by the doctor about your proposed treatment	2%	2%	6%	8%	83%
Understanding of condition and symptoms discussed with the doctor	4%	0%	0%	17%	80%
Your questions being answered	0%	4%	6%	6%	85%
Your feeling about the length of time spent with the doctor	4%	2%	4%	13%	78%
Your feeling about how your privacy and dignity were maintained	0%	0%	2%	8%	91%
Your impression of the practice/clinic environment	0%	0%	6%	16%	76%
Your impression of the overall quality of your appointment	2%	2%	4%	15%	78%
Total	2%	1%	4%	11%	82%
AFTERCARE
The clarity of any health advice or instructions to follow	6%	2%	6%	17%	69%
Your satisfaction with the billing / payment procedure	11%	0%	4%	25%	60%
Total	9%	1%	5%	21%	65%
Total Survey Score
If the London General Practice had an App for informing you of your bookings, test results etc would you use it?	Yes	79%	No	21%
Would you recommend The London General Practice to others?	Yes	94%	No	6%

London General Practice Patient Survey Results: 2018

PRE-APPOINTMENT	1-Poor	2 – Below Average	3 – Average	4 – Good	5-Excellent
The ease of booking an appointment	0%	2%	6%	17%	75%
The welcome / greeting you received on arrival at the practice	2%	4%	15%	23%	56%
The punctuality of your appointment time	6%	6%	13%	21%	54%
Total	8%	4%	11%	20%	62%
APPOINTMENT
Explanations given by the doctor about your proposed treatment	2%	2%	2%	25%	69%
Understanding of condition and symptoms discussed with the doctor	2%	0%	4%	23%	70%
Your questions being answered	0%	0%	6%	19%	75%
Your feeling about the length of time spent with the doctor	4%	2%	4%	21%	69%
Your feeling about how your privacy and dignity were maintained	2%	0%	0%	21%	77%
Your impression of the practice/clinic environment	2%	0%	6%	16%	74%
Your impression of the overall quality of your appointment	4%	0%	6%	25%	65%
Total	2%	1%	4%	22%	71%
AFTERCARE
The clarity of any health advice or instructions to follow	2%	2%	11%	27%	58%
Your satisfaction with the billing / payment procedure	0%	2%	15%	33%	50%
Total	1%	2%	13%	30%	54%
Total Survey Score
If the London General Practice had an App for informing you of your bookings, test results etc would you use it?	Yes	53%	No	47%
Would you recommend The London General Practice to others?	Yes	96%	No	4%

London General Practice Patient Survey Results: 23rd January – 10th April 2017

PRE-APPOINTMENT	1-Poor	2 – Below Average	3 – Average	4 – Good	5-Excellent
The ease of booking an appointment	0%	0%	6%	0%	94%
The welcome / greeting you received on arrival at the practice	0%	0%	6%	6%	88%
The punctuality of your appointment time	0%	0%	6%	29%	65%
Total	0%	0%	6%	12%	82%
APPOINTMENT
Explanations given by the doctor about your proposed treatment	0%	0%	6%	18%	76%
Your questions being answered	0%	0%	0%	18%	82%
Your feeling about the length of time spent with the doctor	0%	0%	0%	12%	88%
Your feeling about how your privacy and dignity were maintained	0%	0%	0%	12%	88%
Your impression of the practice/clinic environment	0%	0%	0%	12%	88%
Your impression of the overall quality of your appointment	0%	0%	0%	12%	88%
Total	0%	0%	1%	13%	86%
AFTERCARE
The clarity of any health advice or instructions to follow	0%	0%	6%	0%	94%
Your satisfaction with the billing / payment procedure	0%	0%	0%	12%	88%
Total	0%	0%	3%	6%	91%
Total Survey Score	0%	0%	2%	12%	86%
YES – Would recommend The London General Practice to others?	100%

London General Practice Patient Survey Results: 2016

PRE-APPOINTMENT	1-Poor	2 – Below Average	3 – Average	4 – Good	5-Excellent
Pre-Appointment Total	0%	2%	13%	27%	58%
APPOINTMENT
Appointment Total	0%	0%	2%	21%	84%
AFTERCARE
Aftercare Total	0%	0%	0%	30%	70%
Total Survey Score	0%	0%	5%	24%	71%
YES – Would recommend The London General Practice to others?	100%

London General Practice Patient Survey Results: 2015

PRE-APPOINTMENT	1-Poor	2 – Below Average	3 – Average	4 – Good	5-Excellent
Pre-Appointment Total	0%	2%	8%	18%	74%
APPOINTMENT
Appointment Total	0%	1%	1%	15%	84%
AFTERCARE
Aftercare Total	0%	1%	4%	16%	80%
Total Survey Score	0%	1%	4%	16%	80%
YES – Would recommend The London General Practice to others?	100%

London General Practice Patient Survey Results: 2014

PRE-APPOINTMENT	1-Poor	2 – Below Average	3 – Average	4 – Good	5-Excellent
Pre-Appointment Total	0%	2%	12%	14%	73%
APPOINTMENT
Appointment Total	0%	0%	0%	9%	91%
AFTERCARE
Aftercare Total	0%	0%	0%	21%	79%
Total Survey Score	0%	1%	3%	13%	84%
YES – Would recommend The London General Practice to others?	100%

London General Practice Patient Survey Results: 2013

Sample size: 134

Pre-appointment

Maximum points: 510
Score: 504

Appointment

Maximum points: 1,020
Score: 993

Aftercare

Maximum points: 340
Score: 325

Recommended

Yes: 134
No: 0

 

“Always a great service, highly recommend.”

“I have only just begun coming to The London General Practice and the service has been excellent.”

“Always helpful and extremely thorough. The best medical advice I have experienced.”

“Excellent. Dr Ettlinger’s commitment to patients resonates across the whole medical and admin team.”

“I have spent many years trying to get to the bottom of a health problem and The London General Practice have been superb at listening, understanding and enabling me to finally receive a formal diagnosis. Thank you!”