+44 (0)207 935 1000 - 24hrs

Patient feedback

We receive many letters and comments from patients thanking us for the treatment and care they have received at the London General Practice.

Our patient survey

We pride ourselves on being able to listen to and respond to the comments our patients share with us. In November 2013, we conducted a patient survey and we are proud to share the results:

London General Practice Patient Survey Results: 23rd January – 10th April 2017

PRE-APPOINTMENT1-Poor2 – Below Average3 – Average4 – Good5-Excellent
The ease of booking an appointment0%0%6%0%94%
The welcome / greeting you received on arrival at the practice0%0%6%6%88%
The punctuality of your appointment time0%0%6%29%65%
Total0%0%6%12%82%
 APPOINTMENT
 Explanations given by the doctor about your proposed treatment0%0%6%18%76%
 Your questions being answered0%0%0%18%82%
 Your feeling about the length of time spent with the doctor0%0%0%12%88%
Your feeling about how your privacy and dignity were maintained0%0%0%12%88%
Your impression of the practice/clinic environment0%0%0%12%88%
Your impression of the overall quality of your appointment0%0%0%12%88%
Total0%0%1%13%86%
AFTERCARE
 The clarity of any health advice or instructions to follow0%0%6%0%94%
 Your satisfaction with the billing / payment procedure0%0%0%12%88%
 Total0%0%3%6%91% 
Total Survey Score0%0%2%12%86%
YES – Would recommend The London General Practice to others? 100%

London General Practice Patient Survey Results: 2016

PRE-APPOINTMENT1-Poor2 – Below Average3 – Average4 – Good5-Excellent
Pre-Appointment Total0%2%13%27%58%
APPOINTMENT
Appointment Total0%0%2%21%84%
AFTERCARE
Aftercare Total0%0%0%30%70%
Total Survey Score0%0%5%24%71%
YES – Would recommend The London General Practice to others? 100%

London General Practice Patient Survey Results: 2015

PRE-APPOINTMENT1-Poor2 – Below Average3 – Average4 – Good5-Excellent
Pre-Appointment Total0%2%8%18%74%
APPOINTMENT
Appointment Total0%1%1%15%84%
AFTERCARE
Aftercare Total0%1%4%16%80%
Total Survey Score0%1%4%16%80%
YES – Would recommend The London General Practice to others? 100%

London General Practice Patient Survey Results: 2014

PRE-APPOINTMENT1-Poor2 – Below Average3 – Average4 – Good5-Excellent
Pre-Appointment Total0%2%12%14%73%
APPOINTMENT
Appointment Total0%0%0%9%91%
AFTERCARE
Aftercare Total0%0%0%21%79%
Total Survey Score0%1%3%13%84%
YES – Would recommend The London General Practice to others? 100%

London General Practice Patient Survey Results: 2013

Sample size: 134

Pre-appointment

Maximum points: 510
Score: 504

Appointment

Maximum points: 1,020
Score: 993

Aftercare

Maximum points: 340
Score: 325

Recommended

Yes: 134
No: 0

 

“Always a great service, highly recommend.”

“I have only just begun coming to The London General Practice and the service has been excellent.”
“Always helpful and extremely thorough. The best medical advice I have experienced.”
“Excellent. Dr Ettlinger’s commitment to patients resonates across the whole medical and admin team.”
“I have spent many years trying to get to the bottom of a health problem and The London General Practice have been superb at listening, understanding and enabling me to finally receive a formal diagnosis. Thank you!”

We appreciate your feedback

If you would like to provide your feedback to us, please email us with your comments.

Home visits 24hrs a day, call +44 (0)207 935 1000.