Patient feedback
We receive many letters and comments from patients thanking us for the treatment and care they have received at the London General Practice.
Our patient survey
We pride ourselves on being able to listen to and respond to the comments our patients share with us. We conduct regular patient surveys and are proud to share the results
London General Practice Patient Survey Results: 2019
| PRE-APPOINTMENT | 1-Poor | 2 – Below Average | 3 – Average | 4 – Good | 5-Excellent |
| The ease of booking an appointment | 0% | 0% | 9% | 15% | 76% |
| The welcome / greeting you received on arrival at the practice | 0% | 4% | 6% | 26% | 65% |
| The punctuality of your appointment time | 2% | 0% | 9% | 33% | 56% |
| Total | 1% | 1% | 8% | 25% | 65% |
| APPOINTMENT | |||||
| Explanations given by the doctor about your proposed treatment | 2% | 2% | 6% | 8% | 83% |
| Understanding of condition and symptoms discussed with the doctor | 4% | 0% | 0% | 17% | 80% |
| Your questions being answered | 0% | 4% | 6% | 6% | 85% |
| Your feeling about the length of time spent with the doctor | 4% | 2% | 4% | 13% | 78% |
| Your feeling about how your privacy and dignity were maintained | 0% | 0% | 2% | 8% | 91% |
| Your impression of the practice/clinic environment | 0% | 0% | 6% | 16% | 76% |
| Your impression of the overall quality of your appointment | 2% | 2% | 4% | 15% | 78% |
| Total | 2% | 1% | 4% | 11% | 82% |
| AFTERCARE | |||||
| The clarity of any health advice or instructions to follow | 6% | 2% | 6% | 17% | 69% |
| Your satisfaction with the billing / payment procedure | 11% | 0% | 4% | 25% | 60% |
| Total | 9% | 1% | 5% | 21% | 65% |
| Total Survey Score | |||||
| If the London General Practice had an App for informing you of your bookings, test results etc would you use it? | Yes | 79% | No | 21% | |
| Would you recommend The London General Practice to others? | Yes | 94% | No | 6% |
London General Practice Patient Survey Results: 2018
| PRE-APPOINTMENT | 1-Poor | 2 – Below Average | 3 – Average | 4 – Good | 5-Excellent |
| The ease of booking an appointment | 0% | 2% | 6% | 17% | 75% |
| The welcome / greeting you received on arrival at the practice | 2% | 4% | 15% | 23% | 56% |
| The punctuality of your appointment time | 6% | 6% | 13% | 21% | 54% |
| Total | 8% | 4% | 11% | 20% | 62% |
| APPOINTMENT | |||||
| Explanations given by the doctor about your proposed treatment | 2% | 2% | 2% | 25% | 69% |
| Understanding of condition and symptoms discussed with the doctor | 2% | 0% | 4% | 23% | 70% |
| Your questions being answered | 0% | 0% | 6% | 19% | 75% |
| Your feeling about the length of time spent with the doctor | 4% | 2% | 4% | 21% | 69% |
| Your feeling about how your privacy and dignity were maintained | 2% | 0% | 0% | 21% | 77% |
| Your impression of the practice/clinic environment | 2% | 0% | 6% | 16% | 74% |
| Your impression of the overall quality of your appointment | 4% | 0% | 6% | 25% | 65% |
| Total | 2% | 1% | 4% | 22% | 71% |
| AFTERCARE | |||||
| The clarity of any health advice or instructions to follow | 2% | 2% | 11% | 27% | 58% |
| Your satisfaction with the billing / payment procedure | 0% | 2% | 15% | 33% | 50% |
| Total | 1% | 2% | 13% | 30% | 54% |
| Total Survey Score | |||||
| If the London General Practice had an App for informing you of your bookings, test results etc would you use it? | Yes | 53% | No | 47% | |
| Would you recommend The London General Practice to others? | Yes | 96% | No | 4% |
London General Practice Patient Survey Results: 23rd January – 10th April 2017
| PRE-APPOINTMENT | 1-Poor | 2 – Below Average | 3 – Average | 4 – Good | 5-Excellent |
| The ease of booking an appointment | 0% | 0% | 6% | 0% | 94% |
| The welcome / greeting you received on arrival at the practice | 0% | 0% | 6% | 6% | 88% |
| The punctuality of your appointment time | 0% | 0% | 6% | 29% | 65% |
| Total | 0% | 0% | 6% | 12% | 82% |
| APPOINTMENT | |||||
| Explanations given by the doctor about your proposed treatment | 0% | 0% | 6% | 18% | 76% |
| Your questions being answered | 0% | 0% | 0% | 18% | 82% |
| Your feeling about the length of time spent with the doctor | 0% | 0% | 0% | 12% | 88% |
| Your feeling about how your privacy and dignity were maintained | 0% | 0% | 0% | 12% | 88% |
| Your impression of the practice/clinic environment | 0% | 0% | 0% | 12% | 88% |
| Your impression of the overall quality of your appointment | 0% | 0% | 0% | 12% | 88% |
| Total | 0% | 0% | 1% | 13% | 86% |
| AFTERCARE | |||||
| The clarity of any health advice or instructions to follow | 0% | 0% | 6% | 0% | 94% |
| Your satisfaction with the billing / payment procedure | 0% | 0% | 0% | 12% | 88% |
| Total | 0% | 0% | 3% | 6% | 91% |
| Total Survey Score | 0% | 0% | 2% | 12% | 86% |
| YES – Would recommend The London General Practice to others? | 100% |
London General Practice Patient Survey Results: 2016
| PRE-APPOINTMENT | 1-Poor | 2 – Below Average | 3 – Average | 4 – Good | 5-Excellent |
| Pre-Appointment Total | 0% | 2% | 13% | 27% | 58% |
| APPOINTMENT | |||||
| Appointment Total | 0% | 0% | 2% | 21% | 84% |
| AFTERCARE | |||||
| Aftercare Total | 0% | 0% | 0% | 30% | 70% |
| Total Survey Score | 0% | 0% | 5% | 24% | 71% |
| YES – Would recommend The London General Practice to others? | 100% |
London General Practice Patient Survey Results: 2015
| PRE-APPOINTMENT | 1-Poor | 2 – Below Average | 3 – Average | 4 – Good | 5-Excellent |
| Pre-Appointment Total | 0% | 2% | 8% | 18% | 74% |
| APPOINTMENT | |||||
| Appointment Total | 0% | 1% | 1% | 15% | 84% |
| AFTERCARE | |||||
| Aftercare Total | 0% | 1% | 4% | 16% | 80% |
| Total Survey Score | 0% | 1% | 4% | 16% | 80% |
| YES – Would recommend The London General Practice to others? | 100% |
London General Practice Patient Survey Results: 2014
| PRE-APPOINTMENT | 1-Poor | 2 – Below Average | 3 – Average | 4 – Good | 5-Excellent |
| Pre-Appointment Total | 0% | 2% | 12% | 14% | 73% |
| APPOINTMENT | |||||
| Appointment Total | 0% | 0% | 0% | 9% | 91% |
| AFTERCARE | |||||
| Aftercare Total | 0% | 0% | 0% | 21% | 79% |
| Total Survey Score | 0% | 1% | 3% | 13% | 84% |
| YES – Would recommend The London General Practice to others? | 100% |
London General Practice Patient Survey Results: 2013
Sample size: 134
Pre-appointment
Maximum points: 510
Score: 504
Appointment
Maximum points: 1,020
Score: 993
Aftercare
Maximum points: 340
Score: 325
Recommended
Yes: 134
No: 0
“Always a great service, highly recommend.”
“I have only just begun coming to The London General Practice and the service has been excellent.”
“Always helpful and extremely thorough. The best medical advice I have experienced.”
“Excellent. Dr Ettlinger’s commitment to patients resonates across the whole medical and admin team.”
“I have spent many years trying to get to the bottom of a health problem and The London General Practice have been superb at listening, understanding and enabling me to finally receive a formal diagnosis. Thank you!”
We appreciate your feedback
If you would like to provide your feedback to us, please email us with your comments.
