24/7 OUT OF HOURS SERVICE FOR PARTNER PRACTICES

Extending your care beyond office hours.

SUPPORTING YOU WITH SEAMLESS, AROUND-THE-CLOCK CARE

At The London General Practice, we understand the importance of providing continuous care for your patients—even when your practice is closed. Our 24/7 On-Call Service offers your patients the care they need, with minimal disruption to your operations. We work as an extension of your practice, ensuring a smooth handover and thorough communication.

KEY FEATURES OF OUR SERVICE:

Availability:
Monday to Friday: 18:00 – 08:30
Weekends & Bank Holidays: 24-hour coverage
Locations:
Home, hotel, or office visits across London.
Fee Structure:
No cost to your practice—consultation fees are collected directly from patients.

HOW THE SERVICE WORKS

1.Patient Call Forwarding:
During out-of-hours, you can either forward patient calls directly to The London General Practice, or instruct your patients to call +44 (0)20 7935 1000, identifying themselves as your patient.
2 Doctor Availability:
After a brief triage, the on-call doctor will speak directly with the patient and arrange a home visit or virtual consultation.
3 Follow-up Reporting:
A detailed summary of the visit will be shared with your practice the following morning, ensuring you are fully informed for any necessary follow-up care.

THIS SERVICE ENSURES THAT YOUR PATIENTS RECEIVE TOP-QUALITY CARE AT ANY TIME OF DAY OR NIGHT,

BENEFITS FOR YOUR PRACTICE:

Continuity of Care:
Your patients receive high-quality, consistent care during out-of-hours periods, with seamless clinical handovers to maintain the continuity of their treatment.
No Administrative Burden:
We manage everything – from patient calls to fee collection – allowing your practice to focus on regular hours without the added workload.
Professional Communication:
Our doctors ensure that your practice receives complete medical notes, diagnoses, and recommendations for any follow-up care – always with patient consent.

WHY PARTNER WITH THE LONDON GENERAL PRACTICE?

Extend Your Care Without Added Pressure:
Offer your patients the reassurance of 24/7 care, knowing that we’re handling all aspects of their out-ofhours consultations and visits.
Professional Integration:
Our service operates seamlessly alongside your practice, ensuring your patients feel supported even after hours.
Trustworthy, Comprehensive Care:
With a detailed handover process, you’ll have all the information you need to continue providing excellent care.

SERVICE FEES OVERVIEW 2025*

ON-CALL VISIT FEES

Per hour, door to door, from W1G 7JL
08:00 – 18:00: £525
18:00 – 23:00: £580
23:00 – 08:00: £595

Additional Patient: £375
Out of London Visit: £298
Bank Holiday 24hrs: £595

ON-CALL

In-Practice or Virtual Consultation
18:00 – 08:30: £375 (30-min)
18:00 – 08:30: £596 (60-min)

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Phone: 020 7935 1000
Email: info@thelondongeneralpractice.com

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Further Information

For more information on how the London General Practice can help with your private medical needs while in the UK contact us here 24 hours a day, or call +44 (0)207 935 1000.